Product suitability guidance

What we can and cannot tell you

We publish the specifications our suppliers provide: dimensions, maximum user weight, adjustment ranges, whether assistance or installation is needed, and what the product is designed to do.

We are not able to say that a product is suitable for a particular person. That depends on their strength, balance, medical conditions, home layout and who is available to help — none of which we can assess from a website.

Checks worth making before you order

Most problems come down to one of these five things.

• Maximum user weight, with a sensible margin rather than sitting at the limit.
• Seat or handle height compared with a measurement taken on the person.
• The space available, including doorway widths, bath or shower internal size and clearance behind chairs.
• Whether the person can transfer on and off the product, and whether anyone needs to help.
• Whether installation is required, and who will carry it out safely.

When to seek professional advice

It is worth speaking to a professional before buying if the person has had a fall, if their needs are changing quickly, if lifting or assisted transfers are involved, or if you are considering powered mobility or a permanent adaptation.

Occupational therapy assessments are available through local councils and are free. They can also open up funding for larger adaptations.

How we describe products

We use language like 'designed to help', 'may make' and 'can provide', because that is honest about what equipment does. We do not claim that a product prevents falls, treats a condition or guarantees safety.