Supplier partnerships
Supporting people at home. Connecting them with the products and professionals they need.
Home Help Hub is building a trusted UK platform that brings together people who need help at home, their families and carers, and the professionals who provide those services. We are now expanding the platform to include carefully selected products that can help people live more safely, comfortably and independently at home. We are looking to build long-term relationships with reputable UK manufacturers, wholesalers and distributors.
Who we are
Home Help Hub is designed to make it easier for people to find trusted help and practical solutions for everyday life at home. We are now developing the next part of the platform: a carefully curated product marketplace designed around the real needs of the people and professionals using Home Help Hub.
Our platform brings together
Senior adults
Families and adult children
Carers
People who need practical help at home
Professionals who work in people's homes
Our professional network includes people working across a range of home services and support areas.
Our customers
Our customers arrive because something at home has become harder. They are buying for themselves, for a relative, or for the people they work with every day.
People looking for products that can make everyday life easier, safer and more comfortable at home.
Typical interests
People purchasing products for a parent, relative or someone they care for.
What matters to them
People who work with customers in their homes, including care and support professionals, tradespeople, cleaners, gardeners, handymen and other service providers.
How they buy
What we're building
We are not trying to create another generic online product catalogue.
The Home Help Hub shop will be integrated into a wider platform where customers can discover people, services and products.
The aim
From “I need help with something at home.”
To “I understand what I need, I've found the right product or professional, and I know what to do next.”
Products are organised around real-life needs rather than simply presented as a large catalogue. This allows suppliers' products to be presented in a relevant, useful context.
Examples of need-led categories
Supplier relationships
We are looking to work with reputable suppliers whose products genuinely fit the needs of our customers, and where the supplier can provide a dependable fulfilment experience.
High-quality products
Competitive trade pricing
Reliable UK fulfilment
Dropshipping directly to customers
Accurate product information
High-quality product photography
Reliable stock availability
Clear warranty arrangements
Straightforward returns processes
Product support
We are particularly interested in products where there is a clear customer need and where the supplier can provide a dependable fulfilment experience.
Fulfilment
The customer finds a product through the Home Help Hub platform.
The customer purchases the product directly through our website.
The order is passed to the approved supplier according to the agreed fulfilment process.
The supplier ships the product directly to the customer. Where supported, delivery tracking is passed back to Home Help Hub so that we can keep the customer informed.
The exact fulfilment, returns, warranty and payment arrangements would be agreed with each supplier individually. We make no assumptions about blind shipping, branded packaging or fulfilment responsibilities.
Ideal partner
What we offer
Home Help Hub gives suppliers the opportunity to reach customers through a platform focused specifically on helping people live and work more effectively at home. Rather than competing solely on a traditional product-search model, products can be introduced to customers in context.
The objective is to create a long-term relationship where both Home Help Hub and its supplier partners benefit as the platform grows.
Information we need
We would initially like to understand the following, and would then review the range to identify the products most relevant to Home Help Hub customers.
Commercial model
Home Help Hub would purchase or resell products under agreed trade terms, with the commercial arrangement agreed individually with each supplier.
Depending on your model, this may include
All commercial terms would be agreed before products are made available for sale. We don't publish assumed margins or percentages, and we don't describe ourselves as an authorised reseller for any manufacturer until that agreement is in place.
Our approach
A customer may not arrive knowing that they need a particular product. They may simply know:
Home Help Hub is designed to start with that problem and help the customer discover an appropriate solution. This creates an opportunity for suppliers to have their products discovered in a more useful and relevant context.
Long term
The initial focus is on establishing a high-quality, carefully selected product range. We are interested in building supplier relationships that can develop alongside the platform.
As the platform develops, we intend to build
Next steps
If you are a manufacturer, wholesaler or distributor and believe your products could be a good fit for Home Help Hub, we'd like to hear from you. We would be happy to discuss your product range, trade terms and fulfilment options.
Home Help Hub is a retailer. We don't manufacture products, hold stock, or provide medical advice or clinical assessments.
